Customer Service Course Online CPD
CPD Prepare to Deliver Excellent Customer Service (CPD Certified)
Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.
KEY FEATURES
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- Auto-enrollment with an immediate start
- Fully online
- Study from anywhere, at any time
- Perfect for an introduction to a subject or a subject refresher
- Great addition to your CV
- Receive an e-certificate upon completion
- Nationally recognised
- Official CPD certified course
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BENEFITS OF THIS COURSE INCLUDE:
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- Learn from your own home, in your own time
- Access to award-winning learning and assessment materials.
Online Demo
Unit 1 | Section 1 | The principles of customer service in an organisation
